Guest book Reviews

Our thanks to every one who has taken the time to write us a review.  

Reviews not only help us as a small independent company improve but they show those who are interested in staying with us for future holidays what our guests thought about us.

If you have stayed with us and haven't managed to write a review yet, don't worry there is still plenty of time.

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Below are the personal messages left in our guest book

Keep scrolling to see the newest to oldest reviews from winter 18/19 season.

"Awesome last week of the season. Thank you Rachael and Josh. You were fabulous hosts. The food was AMAZING! Best apple crumble ever tasted, so we had it for breakfast! Brownies also to die for. All wonderful!"

Richard, Charlie, Harry & Monty xxx

March 30th – 6th April 2019

THANK YOU, THANK YOU, THANK YOU. My stay with you both could not be bettered. 




Tour guides – perfect

Rachael & Josh love you both, 

Perfect in everyway!

Love Mama bear x x x

March 23rd – 30th 2019

Rachael & Josh

Thank you so much for having us. We have thoroughly enjoyed our stay. The chalet is lovely especially the Jacuzzi and the food was excellent. Will definitely be back, need to keep up my snowboarding!

Thank you so much


Liam and Liz

March 23rd – 30th 2019

Dear Rachael & Josh,

Thank you both for a wonderful chalet experience. This is such a beautiful place to stay, so comfy and cosy & lots of wonderful details. Of course the food is amazing! Can’t get in any jeans for the flight home.

Hope the rest of the season goes well

See you again next year!

Love Helen & Leo x x x

March 23rd – 30th 2019

Dear Rachael & Josh

Wow!!! Thank you for an awesome stay! Your hospitality has been second to none! Nothing has been too much trouble!

You made my first holiday abroad with my 3 (three-nager!) year old son such a breeze! Amazing!

We will be back!!!

Thanks guys

Laura & Ben - x –

March 23rd – 30th 2019

Dear Josh & Rachael

Again second year, a fabulous welcome, amazing service, stupendous food and most importantly your hospitality. So grateful with your help with the unfortunate tumble and hospital visit of one of our group always a difficulty but handled with due care and attention.

Thank you so much 

Thanks so much for the excellent birthday cake! I’ve had a great week. Sarah

Jill Fran, Lou, Matt, Em, Laura, Joan, shiv, Sarah

March 16th – 23rd 2019

Dear Josh and Rachael

Thank you so much for your wonderful hospitality this week and for making our trip so enjoyable! You have gone over and above what we ever expected and have been saints for putting up with all of the antics this week… We are so sad to leave and will truly miss your baking every day. 

Overall these experiences have been second to none and hope to make a return trip some time in the future J

…Also catering for our extra dinner guests (at short notice) and fussy dietary requirements. 

The Swindon Gang –x-

March 2nd – 7th 2019

Dear Josh & Rachael

Thank you! You have been brilliant in all you’ve done for us. Kinder, more considerate hosts we could have asked for. We will think of you fondly every time I make your fantastic recipes. Our boys will remember their first ski trip of theirs for a lifetime & so will we.  Hope to see you again in the next year or two. You’ve been phenomenal.

Pete, Dee, Matt & Josh

Feb 23rd – 1st March 2019

Thank you so much Josh & Rachael!

You are truly fabulous hosts, so friendly and helpful in every way. The food – OMG, just awesome we will be back. Thank you

Vicky, Brad, Finn Molly, twin’s xxx

Feb 23rd – 1st March 2019

Dear Rachael and Josh,

We have had such an amazing time staying with you at Snowflake Chalets. Your hospitality, food, ferrying around, local knowledge and generally being great hosts has made this the best ski trip EVER! Thank you so much for helping us to organise our big group. It has been so much fun with the new friends we made. We have already started recommending you to everyone so here’s to a busy 2020!! 

Lots of love from

Debs, Adam & Seb xxx

Feb 23rd – 1st March 2019

Rachael & Josh 

Thank you for yet another amazing week!

Food – Banging

Hospitality – 10/10

Couldn’t imagine spending our one-year anniversary of our engagement anywhere else! This place literally feels like home. You are both amazing hosts. Can’t wait to bring more people here. See you at the wedding!!! 

Lots of love 

Laura & Andrew

Feb 23rd – 1st March 2019

Rachael & Josh

Thank you so much for the most amazing stay at Snowflake Chalet. Bansko will always hold a special place in our heart but staying at Snowflake has made it even more special. From the incredible hospitality, food, cake & of course the hot tub, we’ve loved every moment. We cannot wait to bring our friends & family back to experience Snowflake.

Thank you again & I’m sure we will see you in the not too distant future.


Collette & Matthew x

Feb 23rd – 1st March 2019

We have had so much fun! Not only did we have fun skiing/snowboarding but also the amazing hot tub! We named the big duck billion, short for bill. But in Greek his names Achilles and in Roman it’s Frank! Rachael and josh are so kind. 



Amelie, Luck, Gracie & Eva

16th – 23rd Feb 2019

Sad to leave as I have had such a fantastic stay here in Snowflake. Josh and Rachael are fantastic hosts and I have had a great stay. You are so generous and nothing is too much trouble, thanks for your superb food and looking after us all so well.



16th – 23rd Feb 2019

Rachael and Josh 

Thank you for a wonderful week here at Snowflake Chalet. Amazing food (for the adults & the kids) an abundance of drinks and the best service we could have asked for. Nothing is too much trouble for the two of you and you constantly go above and beyond. We hope to see you both again soon. 

P.s. I loved the hot tub

Janine & Jessica

16th – 23rd Feb 2019  

Rach & Josh 

Thanks so much for an incredible week, it couldn’t have been better! Your great hosts and thanks for looking after us so well!



Feb 9th – 16th 2019

Dear Rachael & Josh


Thank you for an incredible week. The facilities, food and company have all been second to none. We’ve had such a fun week and it’s been thanks to you two and the work you’ve done. I hope we haven’t been too much trouble and that you’d consider us again! All the best.


Feb 9th – 16th 2019

Rach & Josh, cannot thank you enough from all the lifts, amazing food and kindness you’ve shown to us all. Sorry we couldn’t empty the spirits shelf but we’ll be back next year to give it another go! Thank you again


Feb 9th – 16th 2019

Rach & Josh thank you so much for an amazing week! We’ve had such a fab time. As the others have said – you’ve excelled in cooking & hosting.

I hope we return soon!

Thanks so much 


Hannah xxx

Feb 9th – 16th 2019

Thanks so much!!

Georgia xxx

Feb 9th – 16th 2019

Generally kind down to earth people. Always happy to help in any way. Full of info about the area, which helps you, experience Bulgaria in a more authentic way. Food was insane. Special week.


Leeds University swimming club & co V2

Feb 9th – 16th 2019

WOW WOW WOW, incredible!

Josh & Rach are amazing hosts, so kind, friendly & talented. The food will change your life. Catered for every need and nothing was ever too much. Can’t more highly recommend the both of them, fabulous, honest and genuine hosts, whom we wish all the best too. Chalet was also super modern and clean, very sociable and lots of relaxation space. Great recommendations of area & restaurants. 

To summaries – an epic stay, which is unbeatable, hospitality at its finest. 


Leeds University swimming club & friends.

Feb 9th – 16th 2019

Rachael & Josh

Thanks again for another fantastic week. We’ve all had a great time, such a wonderful chalet; cannot beat the food – amazing! Plus all the other little extras that make it such a special holiday both before we arrive and once we’re here!

See you again


Jillian & Brian & the girls & Lesley

Feb 2nd – 9th Feb 2019

Dear Josh & Rachael

Thank you for our amazing stay! My family and I have had a great time. You have given us great food, wonderful hospitality and fantastic times. Your cakes were still as delicious as before! We are all thankful for all the lifts to and from the gondola. 

Thanks again



Feb 2nd – 9th Feb 2019

Josh & Rach

Thanks so much for an amazing week. You both did so much to make our stay really enjoyable. We will be back, more skiing is needed but without the dislocated thumb!! Keep doing what you’re doing, it’s amazing. See you soon 



Rally & Laura 

Feb 2nd – 9th Feb 2019

Dear Josh & Rachael,

We have had a wonderful time at your stunning chalet. Wonderful food, fabulous scenery and excellent hospitality! Thank you for making my first skiing experience so enjoyable. We will recommend you to all!


Olivia & John

Feb 2nd – 9th Feb 2019

Dear Josh & Rachael,

Thank you so much for looking after us during our stay. You have both gone above and beyond for us and have been brilliant hosts. We will definitely be back next year. Can’t wait to see you again! 


Hassan & Saima

Feb 2nd – 9th Feb 2019

To Josh & Rachael

Thank you so much for this week! We never expected to be looked after so well by such a lovely couple who genuinely enjoy and love their job.  You have certainly made this experience a special one for us.

We really appreciate your kindness and thoughtfulness – offering to pick us up whenever and letting us arrive late for dinner – haha! You are incredible people.

The food and cakes were amazing! We haven’t eaten this well in a very very long time, thank you!

Our week together has been one to remember and we want to thank you for everything. This chalet is beautiful and we will recommend to everyone.

Thank you so much

Jamie and Steph xxx

Feb 2nd – 9th Feb 2019

Dear Rachael and Josh

Thank you for an amazing holiday. You have looked after us so well from the amazing food to the daily lifts to the gondola.


Ella, Marshall & Elliott xx

Jan 26th – Feb 2nd 2019

Dear Josh & Rachael

We’ve had such as great time. It’s been an amazing family and friends holiday together. We’ve slid down helped each other up and learnt to ski! We’ve had a laugh and tested others and ourselves.

None of this would have been possible without your awesome help, kindness, patience and help.

Thank you for your hospitality, help and amazing food.

We feel so blessed to have been so wonderfully spoiled by you both.

Best wishes 



Jan 26th – Feb 2nd 2020

Rachael & Josh 

You are wonderful people. This was our first catered chalet experience and it couldn’t have been better. Thank you so much – we would recommend you to anyone. Loved it all.

Caroline & Philip

Jan 26th – Feb 2nd 2020

To Rachael & Josh 

Thank you for a fabulous week in Bansko! It has been unforgettable! The food was AMAZING! The vegans and gluten free have never been fed so well!

You have been truly accommodating. You have gone beyond our expectations and made our week unforgettable! Keep expanding the empire (and the duck army), feed max and keep living the Bulgarian dream! Wishing you both all the very best! Good luck for the future!

Love from 

The Retro Pegs x 14 xxx

Jan 12th – 19th 2020

To short a stay again, a week soon passed! Our second visit to Snowflake Chalet and what a stay. The snow was perfect, the sunny days spectacular, the spa outstanding and the chalet and food amazing. Thanks again for a fabulous week Josh & Rach

Keep up the good work


Mum & dad 

Jan 5th – 12th 2019

This is our second time been at Bansko and we simply had to come to were we knew was best, exception this time we brought some new snowboarding recruits. Same as last time I could not ask for more! You guys are the best! I will be calling you closer to next year to make arrangements for another visit

Thank you both & see you next year

Lots of love 


Joel and Brad

Jan 5th – 12th 2019

A perfect start to 2019!

Thanks so much for an amazing week. We love Bansko already but even more now we have had the Snowflake Chalet experience.

Two perfect hosts, a great location, amazing food and drink and finally the hot tub to sooth the legs.

We will be back!!

Thanks again Josh and Rachael

the Hendersons xx

Dec 29th 2018 – Jan 5th 2019 (New year)

To the fabulous Snowflake Chalet hosts Rachael and Josh

What a week!

Not only is the accommodation spotless, the attention to detail here is absolutely amazing. Nothing was ever a problem and you really made us feel like there was nothing to worry about- a first class service from start to finish.

The food…WOW. Outstanding every evening!

We’ve had a truly brilliant holiday – thank you so much!

Claire, David, Ben and Daisy

Dec 29th 2018 – Jan 5th 2019 (New year)

Rachael and Josh

This place was amazing I would love to come back. Hot tub great, food great as well. It was also very clean.

Ben (aged 9)

Dec 29th 2018 – Jan 5th 2019 (New year)

Rachael and Josh

You two are amazing! Perfect hosts. This holiday has been way beyond our expectations. The food has been exceptional and thank you for providing gluten free and vegan options for my family. We will definitely be returning to Snowflake Chalet. 


Dean, Jill, Oren & Jacob

Dec 29th 2018 – Jan 5th 2019 (New year)

This is my best holiday house ever.

Dexter and Maya

Dec 29th 2018 – Jan 5th 2019 (New year)

Snowflake Hotel is fab. Everything is perfect 

Well, what can we say?

This holiday has been perfect thanks to Snowflake Chalet and its amazing hosts Rachael & Josh. It has been so relaxed – a true home from home but also the attention to detail has been second to non. Winter holidays with children are hard work but you have made it so much easier than it would have been anywhere else. 

Thanks for the lifts, ski hire/lift pass help from Rachael and of course the amazing, delicious, gorgeous food from Josh. Plus both of your cakes! 

We can’t wait to come back here again and will be recommending you to everyone.

Thanks again!

Carly, Paul, Dexter & Maya.

Dec 29th 2018 – Jan 5th 2019 (New year)

Hey Rachael & Josh we gave had the most wonderful holiday, the best yet. We have never been so well looked after, fed so well & content.

You guys are great

Maga & Eamon

Dec 22nd – 29th 2018

Hey guys,

What you do is incredible! The hospitality, friendliness, food and service is 2ndto none. That Christmas dinner…wow!!

As the others said all the little touches really made us feel so welcome from the 1stday to the last with just the right amount of food and drink to help us stuffed and merry. It was our first chalet holiday and you have set the bar very high, I hope I’m not disappointed with the next one. Maybe I’ll just have to come back to make sure I won’t be J

Have a great New Year and good luck with the rest of the season.

All the best 


Dec 22nd – 29th 2018

Snowflake Chalet has been just wonderful.

Thanks so much guys.


Dec 22nd – 29th 2018

"Dear Rachael & Josh

Thank you so much for an incredible week, its been the most stress-free, enjoyable Christmas with the most amazing Christmas meal – I feel thoroughly spoilt and wish I didn’t have to leave! The high standard of everything, particularly the food has put it up there as one of the best holidays ever. Thank you so much for all your hard work and the small details – hope you still managed to enjoy your Christmas too!

Best wishes "

Tanya xxx

Dec 22nd – 29th 2018

Dear Josh & Rachael 

We can’t thank you both enough for making our first ski experience and our first family Christmas away so amazing. 

From the little touches of Dairy free pressies for the kids, the gifts for everyone, the lifts, advice and amazing, delicious food.

It has been a week we will not forget and an experience we will always remember and hopefully we will be back some day. We will be recommending you to all our friends, as everything about stay has been perfect. You are both so welcoming, you really made us feel at home.

Thank you both especially for going out of your way to make Christmas day so special. All the little touches were just amazing and we really had the best Christmas day.

All the lifts and help and advice were so appreciated also.

Thank you so much and hope to be back again.

Ciara, Leon, Kydan & Isla

Dec 22nd – 29th 2018

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