Snowflake Chalets

Private Policy

Snowflake Chalets Ltd. understands and respects the importance of your privacy. 

Throughout this policy Snowflake Chalets Ltd may be referred to as “Snowflake Chalets” “us” or “we” and the client may be referred to as “you” or “your”.

Please read the following information carefully and make sure that all members of your party are aware of the content of this private policy and they are all in agreement with you sharing their personal data to us to make a booking on their behalf.

By making a booking or submitting your personal data to us, you agree to the transfer, storing or processing of it as set out below.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this private policy.  If you do not agree to our use of your personal data as set out below we cannot accept your booking and you should not use this website.

Table of contents


  1. Data protection principles we follow

  2. Data we gather about you and how we collect this information

  3. Browsing our website

  4. What we do with the information we gather

  5. How we use cookies

  6. Third parties who may have access to your personal information

  7. Links to other sites

  8. Controlling your personal information

  9. Data we may hold about you

  10. Security

  11. Children under the age of 16

  12. Marketing

  13. Consent

  14. Controlling your personal information

  15. Company details and Contact information

  16. Changes to our private policy


1. Data protection principles we follow


This private policy sets out how Snowflake Chalets Ltd uses and protects any information that you give to us when you use this website or contact us via phone, email etc. This policy discloses the ways in which Snowflake Chalets collects, uses, and manages data from you and how we will process it.


Snowflake Chalets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using this site or/and our services, you consent to the processing of your personal data as described in this private policy.

2. Data we gather about you and how we collect this information


When you make a booking or enquiry with us we may ask you for certain personal information about you as the party leader and all members of your party. We may ask you for some or all of the following information to complete a quote or a booking. 

  • Name

  • Address

  • Nationality

  • Email address

  • Phone number

  • Passport details

  • Flight information


We do not collect this (above) personal information when you are just browsing our website.  


Ways in which we receive this information from you may include;

  • When you make a reservation/enquiry via our website, by phone, via email or through an online booking site e.g. 

  • When you subscribe to our newsletter, enter competitions or register for promotions. We will not send you marketing material unless you opt in and agree to be contacted in this way.

  • When you take part in surveys or provide us with feedback


The data gathered can sometimes be seen as Advanced Passenger Information (API) and is required before your arrival (or departure). It helps us provide you with the product or services you require, 


All your personal information will be kept securely on file and will fully comply with the data protection laws. 


By submitting forms on our website/emails etc. you are agreeing for us to receive and securely store the required data. 


3. Browsing our website


When you browse through our website your activities may be logged to help us improve our products and services. This is just statistical data about how our website is being used and helps us improve the service/products we offer. This information does not identify you as a person. 

The data that we automatically 


  • IP address 

  • Location 

  • URL of the page that you are viewing

  • Title of the page you are viewing


4. What we do with the information we gather


We require this information to understand your needs and provide you with a service or product. 

The ways we use the information are for the following reasons:

  • Internal record keeping.

  • To identify you and understand your requests to complete a booking or service.

  • To communicate with you for booking or other purchase. 

  • Provide you with products or services that you have requested

  • To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

  • We may use the information to improve our products and services and enhance your customer experience with us.

  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact or send you by email or phone. We may use the information to customise the website according to your interests.


We use your Personal Data on legitimate grounds and/or with your Consent.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years.

5. How we use cookies


Our website may use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy. If you’d like to opt out of tracking by Google Analytics, visit their website. We use analytic cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Third parties that may have access to your information

Any information we collect from you will not be shared with strangers. Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry for example airport transfer companies, hire shops, etc. These companies will only use your information for the specific job and will not be used for marketing or any other purpose. 

When you submit your booking form or enquiry to us, you agree that we may use and transfer your personal information in this manner. Your data will not be sold or given to any other third party unless specifically requested by yourself.

We may disclose your Personal Data to third parties or public officials when we are legally obliged to do so.

7. Links to other websites


Our website may contain links to other websites of interest. Once you click on these links and leave our site, you should note that we do not have any control over that other website. These websites in question have their own privacy policies,therefore, we do not take any responsibility or liability for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.


8. Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

9. Data we may hold about you


  • Name, address, contact information including phone and email 

  • Subscription and demographic information such as preferences, interests, age and family information. 

  • Information relating to your holidays such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing requests 

  • Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence. 

  • Information relevant to customer surveys, competitions, feedback, offers and market research. 

  • We do not store financially sensitive information such as credit card numbers, bank details or security numbers. 

  • Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including browsing, purchase and search history. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements). 

  • The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics. 

  • Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.


10. Security

We take all responsible steps to ensure that your information is stored securely, your privacy is protected and will treat all data with the highest level of respect and confidentiality but we can not guarantee the security of information as the internet is not completely secure. Any information you send us is at your own risk.

We promise to notify suitable authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

11. Children under the age of 16 years old


We do not intend to collect or knowingly collect information from children. We do not target children with our services. However we may request essential information with parental consent to fulfil a service for example passport number, flight information dietary requirements etc.

12. Marketing

We will not use the information you give us to send you any marketing material such as promotions, unless you send a request or opt in and subscribe to our newsletter.  Any marketing material we send you will be via email only. If you choose to opt out we will remove you from our mailing list and you will not receive marketing emails from us again unless you change you mind and opt in at a later date. 

13. Consent

By using this website, you accept this private policy. By providing your data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy for the purpose set out in this private policy.

14. Controlling your personal information


You may request details of the personal information, which we hold about you at any time.

If you would like a copy of the information held on you by us please email us at A small fee may be payable. 


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

15. Company details and Contact information

Business name: Snowflake Chalets Ltd.

Registered Address: 30 Tsar Kaloyan, Bansko, 2770, Bulgaria

Phone number: +359 87 9868734


Company registration No: 204441300

VAT number: BG204441300


Directors and shareholders: Mrs R T Waldron-Doyle & Mr J H Waldron-Doyle


16. Changes to our private policy

Snowflake Chalets reserves the right to make changes/update this private policy without notice to you. You should check this page from time to time to ensure that you are happy with any changes. This policy was last modified on May 24th 2018.