Q: What are the payment terms?

A: 30% non-refundable deposit is required to confirm your booking. The remaining 70% is due 8 weeks before your arrival.

We recommend you take out a comprehensive travel insurance policy which would cover a cancellation charge.  

Q: What airport do we fly into?

And what are the transfer times?

A: The closest airport to Bansko is Sofia, the capital of Bulgaria.

The flight time is approx.

3.5 hours from the UK. You can find many direct flights from Manchester, Birmingham, Bristol and London airports to Sofia. 


The transfer time from Sofia to Snowflake Chalet, Bansko, is 2.5 hours. The cost of this transfer is included in the chalet package.


The second option is flying directly to Thessaloniki in Greece (which you may find cheaper) followed by a longer transfer time of approx. 

3.5 hours to Bansko, although this transfer will incur an additional fee.  Please contact us for further details.

Q: We will need ski hire and lessons. Can you give us some guidance please?

A: We can arrange your ski hire, lessons and lift passes before you arrive if you request this in advance.

On your arrival day (if before 7pm) we will take you to the ski shop to get you ready for the next day/week of activities. 

Q: How far from the gondola is Snowflake Chalet?

A: Snowflake Chalet is within a 10 minute walk to the gondola. However, we do provide daily return shuttle runs to the gondola from the chalet if you require. 

Q: What is the cost of lift passes, ski lessons and equipment hire?

A: We are currently negotiating the best prices and equipment hire for our guests for winter 2017/18.

To be confirmed shortly...

Watch this space.

Q: What time can we check into the chalet on arrival and what time do we have to check out of the chalet?

A: Check in is from 4pm and check out is no later than 10am. If you arrive before or leave after these times you may not be allowed access to the chalet, however, we can store your luggage for you.

Q: Are towels and bed linen supplied?

A: Yes. All towels and bed linen are supplied by Snowflake Chalets.

Q: Do you cater for dietary requirements?

A: Yes. We are used to catering for a variety of dietary requirements including vegetarian, gluten-free and lactose intolerance. If you have a requirement or just don't like certain types of food we do everything we can to ensure you eat well during your stay with us. Just let us know your requirements when you book.

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